Terms

1.

All Items priced including VAT at STANDARD RATE where applicable.

2.

Every effort is made to dispatch from stock as soon as possible, with standard delivery being 3-7  working days. None-stock items may be dispatched up to 14 days from order date and will be advised to you.

3.

Standard economy (3-7 working days) carriage (UK mainland only,including main Scotland; however this excludes the Highlands and any off shore islands these cost a £21.00 surcharge. We currently do not deliver to Ireland as costs are too high. If a delivery is found to be uneconomical we reserve the right to cancel and  refund. 

4.

All goods remain the property of cheaper pond foods until paid for in full.

5.

All goods carry manufacturers' guarantees and warranties.

6.

Damages, shortages or faulty goods should be notified to cheaper pond foods within 24 hours of delivery.

7.

cheaper pond foods reserves the right to repair or replace faulty or damaged goods. Should you experience any difficulties with your product, please contact us to discuss the problem. If it is established that the product is faulty, we will be happy to arrange for a collection and replacement of your product.

8.

English law applies on all transactions.

9.

cheaper pond foods denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.
10. 

Please note that all credit card payments are processed upon receipt of order.If you prefer to telephone through your order this is available 9am -6 pm weekdays. In the event the answering machine should intercept your call please leave a telephone number and contact name so we may ring back for your details. Note.-do not leave your credit\debit details on our answering facility.

 
 11.
 
 
 
 
 
 
 12.  
 
 
12a
 
 
14. 

 

Refunds. Should our goods fail to meet your requirements please do not hesitate to contact us. Note a refund may not be given until we receive back the goods for approval. Cheques received in payment will be refunded via cheque. However no refund may be issued until original cheque is cleared. Electronic transactions will be credited only to the original card and customer.

 

Cancellation of order. An order cannot be cancelled whilst in transit. However if order is cancelled prior to transit please contact us immediately.

Requesting goods to be left without a signature ie." leave goods behind gate" is at customers own risk.

 

The type of information we will collect about you includes:

Your name
Your address
Your email address
And any other optional data you may have provided to us.

We do not hold any of your banking/card details, all your payment details are processed and possibly stored by SagePay.
We use Google technology to anonymously track visitors to our site for our own purposes only. This can include using a "cookie" which would be stored on your browser. If you wish you can usually modify your browser to prevent this happening by disabling cookies, this may however affect your browsing experience with this and other sites.

If you have any questions/comments about privacy, you should email or telephone us. Full contact details are available on our 'Contact Us'.Why we use cookies

A cookie is a simple text file that is stored on your computer, or mobile device, by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

We value your privacy and none of the information used from cookies on our site contains personally identifiable information.

What to do if you don’t want cookies to be set

If you do not want us to store cookies on your computer you can turn off the use of cookies in your internet options.